:root{--navy:#071A34;--navy2:#0E2647;--blue:#0B6FB8;--blue2:#0A4DA2;--sky:#9FC2F0;--sky2:#6FB8F0;--ink:#071A34;--muted:#4A5A72;--soft:#F4F7FB;--tint:#EEF5FD;--line:#E3E9F2;--line2:#C9D9EE;--paper:#FCFDFE;--ok:#1C7A4A;--okbg:#E4F4EA;--bad:#A3271B;--badbg:#FCEAE7;--warn:#8A5A00;--warnbg:#FFF4CC;--r:12px}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;font-family:'Plus Jakarta Sans',system-ui,sans-serif;color:var(--ink);background:var(--paper);line-height:1.55;-webkit-font-smoothing:antialiased}
a{color:var(--blue2)}a:hover{color:var(--navy)}
.wrap{max-width:1200px;margin:0 auto;padding:0 24px}
.topbar{background:var(--navy);color:#fff;text-align:center;font-size:14px;font-weight:600;padding:9px 16px}
.hdr{background:#FDFEFF;border-bottom:1px solid var(--line)}
.hdr .wrap{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:16px;padding-top:18px;padding-bottom:18px}
.logo{display:block;width:230px;height:50px;overflow:hidden}
.logo img{display:block;width:284px;height:142px;max-width:none;margin-left:-29px;margin-top:-46px}
.nav{display:flex;flex-wrap:wrap;gap:6px 24px;font-size:15px;font-weight:600}
.nav a{color:var(--ink);text-decoration:none}.nav a[aria-current]{color:var(--blue)}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:44px;padding:11px 20px;border-radius:8px;border:1.5px solid transparent;font:inherit;font-weight:700;font-size:15px;cursor:pointer;text-decoration:none;background:var(--blue);color:#fff;transition:transform .15s ease,box-shadow .15s ease,opacity .15s}
.btn:hover:not(:disabled){transform:translateY(-2px);box-shadow:0 10px 22px rgba(7,26,52,.18);color:#fff}
.btn:disabled{opacity:.45;cursor:not-allowed}
.btn.ghost{background:transparent;color:var(--ink);border-color:var(--line2)}.btn.ghost:hover:not(:disabled){color:var(--ink)}
.btn.dark{background:var(--navy)}.btn.danger{background:var(--bad)}.btn.sm{min-height:34px;padding:6px 12px;font-size:13px}
.btn.light{border-color:#5E7BA3;background:transparent}
.eyebrow{margin:0 0 10px;font-size:13px;font-weight:700;letter-spacing:.16em;text-transform:uppercase;color:var(--blue)}
h1,h2,h3{letter-spacing:-.02em;line-height:1.12;margin:0}
.muted{color:var(--muted)}.small{font-size:13px}
.hero{background:linear-gradient(rgba(7,26,52,.86),rgba(7,26,52,.78)),url(/images/commercial-cleaning-arkansas.jpg) center/cover;background-color:var(--navy);color:#fff}
.hero .wrap{padding-top:88px;padding-bottom:96px;display:grid;grid-template-columns:1.25fr .9fr;gap:56px;align-items:center}
.hero h1{font-size:clamp(38px,5vw,60px);font-weight:800;margin:0 0 22px}
.hero p.lead{font-size:19px;color:#C9D6E8;max-width:560px;margin:0 0 30px}
.hero .facts{display:flex;flex-wrap:wrap;gap:30px;border-top:1px solid #1E3658;padding-top:24px;margin-top:36px}
.hero .facts b{display:block;font-size:24px}.hero .facts span{font-size:14px;color:#9FB1CA}
.req-card{background:#FDFEFF;color:var(--ink);border-radius:18px;padding:26px;box-shadow:0 24px 60px rgba(0,0,0,.35)}
.req-card h3{font-size:18px;margin-bottom:6px}
.req-card ul{list-style:none;padding:0;margin:14px 0 0;display:grid;gap:10px}
.req-card li{display:flex;gap:10px;align-items:flex-start;background:var(--soft);border-radius:10px;padding:12px 14px;font-size:14px;font-weight:600}
.req-card li svg{flex:none;margin-top:2px}
.section{padding:88px 0}.section.alt{background:var(--soft)}
.section h2{font-size:clamp(28px,3.4vw,40px);font-weight:800;margin-bottom:14px}
.steps{display:grid;grid-template-columns:repeat(4,1fr);gap:20px;margin-top:40px;counter-reset:s}
.step{position:relative;background:#FDFEFF;border:1px solid var(--line);border-radius:14px;padding:26px}
.step:nth-child(2){margin-top:28px}.step:nth-child(3){margin-top:56px}.step:nth-child(4){margin-top:84px}
.step .n{width:44px;height:44px;border-radius:50%;background:var(--blue);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:18px;margin-bottom:16px}
.step h3{font-size:19px;margin-bottom:8px}.step p{margin:0;color:var(--muted);font-size:15px}
/* form */
.form-shell{display:grid;grid-template-columns:260px 1fr;gap:40px;align-items:start}
.form-nav{position:sticky;top:20px;display:grid;gap:4px}
.form-nav a{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:8px;text-decoration:none;color:var(--muted);font-weight:600;font-size:14px}
.form-nav a:hover{background:var(--tint);color:var(--ink)}
.form-nav a .d{width:22px;height:22px;border-radius:50%;border:1.5px solid var(--line2);display:inline-flex;align-items:center;justify-content:center;font-size:11px;font-weight:800}
.card{background:#FDFEFF;border:1px solid var(--line);border-radius:16px;padding:28px}
.fs{border:0;padding:0;margin:0 0 22px}
.fs-card{background:#FDFEFF;border:1px solid var(--line);border-radius:16px;padding:28px;margin-bottom:22px;scroll-margin-top:20px}
.fs-card>h3,.fs legend{font-size:20px;font-weight:800;margin:0 0 4px;padding:0}
.fs-card .sub{color:var(--muted);font-size:14px;margin:0 0 20px}
.grid{display:grid;grid-template-columns:1fr 1fr;gap:18px 20px}
.field{display:flex;flex-direction:column;gap:6px;min-width:0;animation:fade .25s ease}
.field.full{grid-column:1/-1}
.field[hidden]{display:none}
.field label.lbl,.field .lbl{font-size:14px;font-weight:700}
.field .req{color:var(--bad);margin-left:2px}
.field .help{font-size:13px;color:var(--muted)}
.field .err{font-size:13px;color:var(--bad);font-weight:600;min-height:0}
.field.invalid input,.field.invalid select,.field.invalid textarea,.field.invalid .checks,.field.invalid .sm-box{border-color:var(--bad)}
input[type=text],input[type=email],input[type=tel],input[type=url],input[type=number],input[type=date],input[type=password],input[type=search],select,textarea{font:inherit;font-size:15px;color:var(--ink);background:#FDFEFF;border:1.5px solid var(--line2);border-radius:9px;padding:11px 13px;min-height:46px;width:100%;transition:border-color .15s,box-shadow .15s}
textarea{min-height:110px;resize:vertical}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--blue);box-shadow:0 0 0 3px rgba(11,111,184,.16)}
:focus-visible{outline:3px solid rgba(11,111,184,.45);outline-offset:2px}
.checks{display:grid;grid-template-columns:repeat(auto-fill,minmax(210px,1fr));gap:8px;border:1.5px solid transparent;border-radius:10px}
.chk{display:flex;gap:10px;align-items:flex-start;padding:10px 12px;border:1.5px solid var(--line);border-radius:9px;cursor:pointer;font-size:14px;font-weight:600;background:#FDFEFF;transition:border-color .15s,background .15s}
.chk:hover{border-color:var(--line2)}
.chk:has(input:checked){border-color:var(--blue);background:var(--tint)}
.chk input{margin:2px 0 0;width:18px;height:18px;accent-color:var(--blue);flex:none}
.chk.long{font-weight:500;line-height:1.5}
.sm-box{border:1.5px solid var(--line2);border-radius:10px;padding:10px;background:#FDFEFF}
.sm-chips{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:8px}
.chip{display:inline-flex;align-items:center;gap:6px;background:var(--navy);color:#fff;border-radius:999px;padding:4px 6px 4px 12px;font-size:13px;font-weight:600}
.chip button{border:0;background:rgba(255,255,255,.18);color:#fff;border-radius:50%;width:22px;height:22px;cursor:pointer;font:inherit;line-height:1}
.sm-list{max-height:210px;overflow:auto;display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:4px;margin-top:8px}
.sm-list label{display:flex;gap:8px;align-items:center;font-size:14px;padding:6px 8px;border-radius:6px;cursor:pointer}
.sm-list label:hover{background:var(--soft)}
.note{border-radius:10px;padding:14px 16px;font-size:14px;background:var(--tint);border-left:4px solid var(--blue)}
.note.warn{background:var(--warnbg);border-left-color:#D9A300;color:#4D3600}
.note.bad{background:var(--badbg);border-left-color:var(--bad);color:var(--bad)}
.note.ok{background:var(--okbg);border-left-color:var(--ok);color:#124A2E}
.drop{border:1.5px dashed var(--line2);border-radius:12px;padding:18px;display:flex;flex-wrap:wrap;gap:12px;align-items:center;justify-content:space-between;background:var(--soft)}
.filerow{display:flex;gap:10px;align-items:center;font-size:14px;padding:8px 12px;background:var(--okbg);border-radius:8px;color:#124A2E;font-weight:600}
.trap{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%) translateY(20px);opacity:0;background:var(--navy);color:#fff;padding:12px 18px;border-radius:10px;font-weight:600;font-size:14px;z-index:100;transition:all .25s ease;max-width:92vw;pointer-events:none}
.toast.show{opacity:1;transform:translateX(-50%) translateY(0)}.toast.bad{background:var(--bad)}
.confirm{text-align:center;padding:56px 28px}
.confirm .ref{display:inline-block;font-size:30px;font-weight:800;letter-spacing:.04em;background:var(--tint);border:1.5px solid var(--line2);border-radius:12px;padding:10px 22px;margin:14px 0}
.footer{background:var(--navy);color:#C9D6E8;font-size:14px;padding:36px 0}
.footer a{color:#fff}
/* onboarding */
.ob-top{background:var(--navy);color:#fff}
.ob-top .wrap{padding-top:28px;padding-bottom:26px}
.progress{height:8px;background:#1E3658;border-radius:999px;overflow:hidden;margin-top:16px}
.progress i{display:block;height:100%;background:linear-gradient(90deg,var(--blue),var(--sky2));transform-origin:left;transition:transform .45s cubic-bezier(.2,.8,.2,1);width:100%}
.stepper{display:flex;gap:6px;overflow-x:auto;padding:14px 0 2px}
.stepper button{flex:none;border:1px solid #1E3658;background:transparent;color:#9FB1CA;border-radius:999px;padding:6px 12px;font:inherit;font-size:13px;font-weight:600;cursor:pointer}
.stepper button.on{background:#fff;color:var(--navy);border-color:#fff}
.stepper button.done{color:#fff;border-color:var(--blue)}
.savebar{display:flex;align-items:center;gap:8px;font-size:13px;color:#9FC2F0}
.dot{width:8px;height:8px;border-radius:50%;background:var(--sky2)}.dot.saving{background:#E8B931;animation:pulse 1s infinite}.dot.err{background:#F07A6A}
.doc{border:1px solid var(--line);border-radius:14px;margin-bottom:18px;overflow:hidden;background:#FDFEFF}
.doc-h{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 20px;background:var(--soft);border-bottom:1px solid var(--line)}
.doc-h h4{margin:0;font-size:16px}
.doc-text{max-height:340px;overflow:auto;padding:20px 22px;white-space:pre-wrap;font-size:14px;line-height:1.7;color:#22324A}
.doc-sign{padding:18px 20px;border-top:1px solid var(--line);display:grid;gap:14px}
.doc-sign.locked{opacity:.55}
.badge{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:3px 10px;font-size:12px;font-weight:700;background:var(--soft);color:var(--muted);white-space:nowrap}
.badge.ok{background:var(--okbg);color:var(--ok)}.badge.bad{background:var(--badbg);color:var(--bad)}.badge.warn{background:var(--warnbg);color:var(--warn)}.badge.blue{background:var(--tint);color:var(--blue2)}
.pad-wrap{border:1.5px solid var(--line2);border-radius:10px;background:#FDFEFF;position:relative}
.pad-wrap canvas{display:block;width:100%;height:150px;touch-action:none;border-radius:10px}
.pad-wrap .base{position:absolute;left:18px;right:18px;bottom:34px;border-bottom:1px dashed var(--line2);pointer-events:none}
.pad-tools{display:flex;justify-content:space-between;align-items:center;font-size:12px;color:var(--muted)}
.sig-img{max-height:70px;max-width:240px;background:#fff;border-radius:6px}
.eq-table{width:100%;border-collapse:collapse}
.eq-table th{text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);padding:6px}
.eq-table td{padding:4px 6px}
.ob-nav{display:flex;justify-content:space-between;gap:12px;margin-top:24px}
.empty{text-align:center;padding:48px 20px;color:var(--muted)}
.empty svg{margin-bottom:12px}
.skel{background:linear-gradient(90deg,#E9EEF5 25%,#F4F7FB 50%,#E9EEF5 75%);background-size:200% 100%;animation:sk 1.2s infinite;border-radius:8px}
/* admin */
.warnbar{background:#FFE27A;color:#3D2E00;font-weight:700;font-size:14px;padding:10px 24px;text-align:center;position:sticky;top:0;z-index:30;border-bottom:1px solid #E8C440}
.adm-h{background:var(--navy);color:#fff}
.adm-h .wrap{display:flex;align-items:center;justify-content:space-between;gap:16px;padding-top:14px;padding-bottom:14px;flex-wrap:wrap}
.adm-h .brand{font-weight:800;font-size:18px}.adm-h .brand span{color:var(--sky2)}
.tabs{display:flex;gap:4px;flex-wrap:wrap;max-width:100%}
.tabs button{background:transparent;border:0;color:#9FB1CA;font:inherit;font-weight:700;font-size:14px;padding:8px 14px;border-radius:8px;cursor:pointer}
.tabs button.on{background:#1E3658;color:#fff}
.count{background:#E8B931;color:var(--navy);border-radius:999px;padding:1px 8px;font-size:12px;margin-left:6px}
.filters{display:grid;grid-template-columns:2fr repeat(4,1fr) auto;gap:10px;margin:24px 0 16px}
.tbl-wrap{overflow-x:auto;border:1px solid var(--line);border-radius:14px;background:#FDFEFF}
table.tbl{width:100%;border-collapse:collapse;font-size:14px;min-width:980px}
.tbl th{text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);padding:12px 14px;background:var(--soft);border-bottom:1px solid var(--line)}
.tbl td{padding:12px 14px;border-bottom:1px solid var(--line);vertical-align:top}
.tbl tbody tr{cursor:pointer;transition:background .12s}.tbl tbody tr:hover{background:var(--tint)}
.mono{font-family:'Spline Sans Mono',ui-monospace,monospace;font-size:13px}
.detail{display:grid;grid-template-columns:minmax(0,1fr) 380px;gap:24px;align-items:start;margin:24px 0 60px}
.detail>*{min-width:0}
.detail .gate{flex-wrap:wrap;overflow-wrap:anywhere}
.detail .gate>span{min-width:0}
.detail .timeline,.detail .mono{overflow-wrap:anywhere}
.detail .verify-meta{white-space:normal;overflow-wrap:anywhere;min-width:0;max-width:100%}
.detail .file-row>span{min-width:0;overflow-wrap:anywhere}
.panel{min-width:0;background:#FDFEFF;border:1px solid var(--line);border-radius:14px;padding:22px;margin-bottom:20px}
.panel>h3{font-size:16px;margin:0 0 14px;display:flex;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px}
dl.kv{display:grid;grid-template-columns:200px 1fr;gap:8px 16px;margin:0;font-size:14px}
dl.kv dt{color:var(--muted);font-weight:600}dl.kv dd{margin:0;word-break:break-word}
.kv-h{grid-column:1/-1;font-size:12px;font-weight:800;text-transform:uppercase;letter-spacing:.1em;color:var(--blue);margin-top:12px;padding-top:12px;border-top:1px solid var(--line)}
.kv-h:first-child{margin-top:0;padding-top:0;border:0}
.actions{display:flex;flex-wrap:wrap;gap:8px}
.gate{display:flex;gap:10px;align-items:center;padding:8px 0;font-size:14px;font-weight:600;border-bottom:1px solid var(--line)}
.gate:last-child{border:0}
.gate i{width:20px;height:20px;border-radius:50%;flex:none;display:flex;align-items:center;justify-content:center;color:#fff;font-style:normal;font-size:12px}
.gate.ok i{background:var(--ok)}.gate.bad i{background:var(--bad)}.gate.bad{color:var(--bad)}
.score-row{display:grid;grid-template-columns:1fr 60px;gap:8px;align-items:center;font-size:14px;padding:6px 0}
.score-row .bar{grid-column:1/-1;height:5px;background:var(--soft);border-radius:999px;overflow:hidden}
.score-row .bar i{display:block;height:100%;background:var(--blue);transition:transform .3s;transform-origin:left}
.total{display:flex;justify-content:space-between;align-items:baseline;background:var(--navy);color:#fff;border-radius:12px;padding:16px 18px;margin:14px 0}
.total b{font-size:34px}
.timeline{list-style:none;padding:0;margin:0;display:grid;gap:12px;font-size:13px;max-height:420px;overflow:auto}
.timeline li{border-left:2px solid var(--line2);padding-left:12px}
.timeline b{display:block;font-size:14px}
.linkbox{display:flex;gap:8px;margin-top:10px}
.linkbox input{font-family:ui-monospace,monospace;font-size:12px}
dialog{border:0;border-radius:16px;padding:0;max-width:520px;width:92vw;box-shadow:0 30px 80px rgba(7,26,52,.4)}
dialog::backdrop{background:rgba(7,26,52,.55)}
dialog .dlg{padding:24px;display:grid;gap:14px}
.login{min-height:calc(100dvh - 44px);display:grid;place-items:center;background:linear-gradient(rgba(7,26,52,.9),rgba(7,26,52,.86)),url(/images/commercial-cleaning-arkansas.jpg) center/cover;padding:24px}
.login .card{width:100%;max-width:420px;display:grid;gap:16px}
.outbox-item{border:1px solid var(--line);border-radius:12px;padding:16px;margin-bottom:12px;background:#FDFEFF}
.outbox-item pre{white-space:pre-wrap;font-family:inherit;font-size:13px;background:var(--soft);padding:12px;border-radius:8px;margin:10px 0 0;max-height:240px;overflow:auto}
.reveal{display:inline-flex;gap:8px;align-items:center}
.view{animation:rise .35s cubic-bezier(.2,.8,.2,1)}
@keyframes rise{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}
@keyframes fade{from{opacity:0}to{opacity:1}}
@keyframes pulse{50%{opacity:.4}}
@keyframes sk{to{background-position:-200% 0}}
@media (max-width:960px){.hero .wrap,.form-shell,.detail{grid-template-columns:1fr}.form-nav{display:none}.steps{grid-template-columns:1fr 1fr}.step:nth-child(n){margin-top:0}.filters{grid-template-columns:1fr 1fr}}
@media (max-width:767px){.grid{grid-template-columns:1fr}.steps{grid-template-columns:1fr}dl.kv{grid-template-columns:1fr}.nav{display:flex;flex-wrap:wrap;width:100%;gap:8px 20px}.fs-card,.card{padding:20px}.eq-table thead{display:none}.eq-table tr{display:grid;grid-template-columns:1fr 1fr;gap:6px;padding:8px 0;border-bottom:1px solid var(--line)}}
@media (max-width:767px){.detail .gate>.small{flex-basis:100%;padding-left:30px}.detail .eq-table tr{grid-template-columns:repeat(2,minmax(0,1fr))}.detail .eq-table td{min-width:0}}

/* ---------- officer accounts ---------- */
.adm-who{color:#9FB1CA;max-width:240px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.login .btn,.usr-new .btn[type=submit],.inv .btn{min-height:54px;width:100%}
.usr-page{margin:24px 0 60px}
.usr-head{margin-bottom:16px}
.usr-grid{display:grid;grid-template-columns:minmax(0,1fr) 380px;gap:20px;align-items:start}
.usr-list{display:grid;gap:10px}
.usr{display:grid;grid-template-columns:44px minmax(0,1fr) auto;gap:14px;align-items:center;background:var(--paper);border:1px solid var(--line);border-radius:var(--r);padding:14px 16px}
.usr.off{opacity:.62}
.usr-av{width:44px;height:44px;border-radius:12px;background:var(--navy);color:var(--sky);display:grid;place-items:center;font-weight:800;font-size:15px;letter-spacing:.04em}
.usr-name{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.usr-mail{overflow-wrap:anywhere}
.usr-tags{display:flex;gap:6px;margin:6px 0 4px;flex-wrap:wrap}
.usr-act{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}
.usr-act .btn{min-height:44px}
.usr-new{position:sticky;top:16px;margin:0}
.meter{display:grid;grid-template-columns:repeat(4,1fr);gap:4px;margin-top:8px}
.meter i{height:6px;border-radius:3px;background:var(--line);transition:background .2s}
.meter[data-s="1"] i:nth-child(-n+1){background:var(--bad)}
.meter[data-s="2"] i:nth-child(-n+2){background:#D9A300}
.meter[data-s="3"] i:nth-child(-n+3){background:var(--blue)}
.meter[data-s="4"] i{background:var(--ok)}
.meter-t{font-size:13px;font-weight:600;color:var(--muted);margin-top:4px}
.inv{max-width:520px;margin:0 auto;padding:32px 16px 60px}
.inv .card{display:grid;gap:14px}
.inv input[readonly]{background:var(--soft);color:var(--muted)}
@media (max-width:900px){.usr-grid{grid-template-columns:1fr}.usr-new{position:static;order:-1}}
@media (max-width:560px){.usr{grid-template-columns:40px minmax(0,1fr)}.usr-act{grid-column:1/-1;justify-content:stretch}.usr-act .btn{flex:1}.adm-who{max-width:150px}}